Privacy Policy

Last updated: September 5, 2025

1. Scope

This Policy explains how Cuur Cloud Digital Hub (“we”, “us”) collects and processes personal data when you visit cuur.cloud, create an account, or use our services.

2. Data We Collect

  • Account: name, email, phone, billing and service details.
  • Transactions: orders, invoices, payment confirmations (via processors).
  • Usage: IP, device, pages, referral, and logs (security & analytics).
  • Support: chat/email content and attachments.

3. How We Use Data

  • Provide and improve services (hosting, WaaS, marketing, social promotion).
  • Billing, invoices, fraud prevention, and service notifications.
  • Support and operational communications.
  • With consent (where required): newsletters or promotions (opt-out anytime).
  • Legal compliance and enforcement of Terms.

4. Sharing & Transfers

We share data with trusted providers as needed (hosting infrastructure, domain registrars, payment processors, analytics, support tools). We require appropriate safeguards and do not sell personal information.

5. Cookies & Analytics

We use necessary cookies for login/cart and optional analytics (privacy-friendly where possible). You can control cookies in your browser. If we use third-party pixels, we’ll disclose them and, where required, obtain consent.

6. Payments

Card details are handled by PCI-compliant processors. Mobile-money providers (M-Pesa, Zaad, EVC Plus, Telebirr) process payments directly; we receive confirmation references only.

7. Security

We apply reasonable technical and organizational measures (encryption in transit, access controls, backups, monitoring). No system is 100% secure.

8. Retention

We retain data while your account is active and as required by law (e.g., tax/audit). We then delete or anonymize.

9. Your Rights

Depending on your region (e.g., GDPR/CCPA), you may request access, correction, deletion, portability, or to object/limit processing. Contact us to exercise your rights. We’ll verify your identity before acting on requests.

10. Children

Our services are not directed to children below the minimum age required by applicable law. We do not knowingly collect children’s data.

11. Changes

We may update this Policy and will update the date above. Material changes may be notified in-app or by email.

12. Contact

Privacy questions or requests: hello@cuur.cloud

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